Fundamentals of Facilitation v1025

Most groups and organizations do well when confronted with normal, familiar problems. They quickly identify the issues before them, efficiently discuss the alternatives and swiftly converge on a solution. However, when confronted with novel situations, recurring issues and unconventional problems, business-as-usual thinking and standard decision-making processes fall apart. Meetings become monologues and good ideas get crowded out by people jostling to get noticed by management.